AI knowledge management for utilities and energy

From network operations to regulatory compliance, Glean connects your operational procedures, asset documentation, regulatory guidance and incident knowledge — so your teams have the right information when it matters most.

30-45 minutes. We learn about your business, you see what's possible. No commitment.

Utilities & Energy - AI solutions

We Get It

The challenges you're facing - we've heard them before

"Operational procedure fragmentation"

Critical operational procedures, work instructions and emergency response plans are distributed across multiple systems and physical documentation. When operators need the right procedure urgently, a fragmented system creates unnecessary risk.

"Regulatory compliance complexity"

Energy and utilities operations are subject to extensive AER, AEMO and state-based regulatory requirements. Keeping staff aligned to current obligations — especially as regulations evolve — is a significant ongoing burden.

"Asset documentation sprawl"

Maintenance records, as-built drawings and equipment manuals for thousands of assets are distributed across multiple systems. Engineers and maintenance teams waste hours tracking down accurate, current documentation.

"Incident knowledge not reused"

Incident reports, outage records and resolution knowledge from previous events are hard to search. Teams often re-investigate issues that have already been solved — instead of building on existing operational knowledge.

Here's How AI Fixes This

Practical solutions that deliver real results

Network and Asset Documentation

Field and control room staff find network diagrams, asset specs and configuration records without waiting on colleagues — especially critical during network events. Glean is SOC 2 Type II certified.

Find it fast. Fix it faster.

Regulatory Compliance Navigation

Teams surface AER, ESC and AEMO obligations, licence conditions and reporting requirements across a single knowledge layer — always audit-ready across all regulated assets.

Always audit-ready.

Incident and Outage Response

Operations teams find fault history, emergency procedures and vendor contacts at speed during network events — reducing mean time to restore across your network.

Faster restoration. Every time.

Environmental and Safety Compliance

Staff access environmental licences, safety management plans and WHS procedures without hunting across SharePoint and email — keeping every site compliant and audit-ready.

Your compliance docs. Always within reach.

Frequently Asked Questions

Common questions about AI for your industry

Glean connects your SharePoint, email, asset management systems and regulatory document repositories into a single searchable knowledge layer. Operations, compliance and field teams find network documentation, regulatory obligations and safety procedures in seconds.

Yes. Glean is SOC 2 Type II certified with permissions-preserving search that mirrors your existing access controls. Sensitive network configurations, operational data and asset records are only accessible to authorised staff.

Teams surface current regulatory obligations, licence conditions and reporting requirements in seconds — without hunting across document repositories. Compliance teams stay audit-ready without significant manual effort.

Glean connects with 100+ enterprise applications including Microsoft 365, SharePoint, SAP and most asset management systems. Your existing systems and data stay in place — Glean connects them.

Most organisations are live within weeks. JOURN3Y manages the implementation to meet your operational and regulatory change management requirements.

JOURN3Y is Australia's certified Glean implementation partner, with experience delivering Glean across energy retailers, network operators and water utilities. We handle the full implementation — asset management integration, AER and AEMO compliance configuration, safety system connections and operational rollout.

JOURN3Y is Australia's only certified Glean implementation partner — the official partner for Glean in Australia. We've delivered Glean across 17+ industries and handle everything from integration planning to staff adoption. Our process is designed to get you live quickly, with local Australian support throughout your rollout. Most organisations are up and running within weeks.

Serving Utilities & Energy businesses across Australia

We work with Utilities & Energy businesses in Sydney (Northern Beaches, North Shore, Sutherland Shire, Western Sydney), Melbourne, Brisbane, Gold Coast, Perth, and nationally via remote consulting.

Ready to see what Glean can do for your Utilities & Energy team?

Start with a 30-45 minute discovery call. We'll learn about your organisation and show you what's genuinely possible — no pitch, no pressure.

If there's a fit, we'll organise a proper demo. If there isn't, we'll tell you that too.

Book a Discovery Call