Knowledge management for government — at scale

From federal agencies to local councils, Glean connects policy documents, compliance records and departmental knowledge into a single secure search layer — so your people spend less time hunting and more time delivering.

30-45 minutes. We learn about your business, you see what's possible. No commitment.

Government & Public Sector - AI solutions

We Get It

The challenges you're facing - we've heard them before

"Policy and procedure sprawl"

Critical policies, guidelines and procedures are scattered across SharePoint sites, shared drives and email threads. Staff waste hours searching — or make decisions based on outdated documents.

"FOI and audit bottlenecks"

Responding to Freedom of Information requests and regulatory audits requires manually hunting across multiple systems for records. It is slow, resource-intensive and creates compliance risk.

"Institutional knowledge walks out the door"

High turnover and frequent role changes mean critical knowledge leaves with departing staff. New employees take months to become effective without a reliable way to access organisational knowledge.

"Cross-departmental silos"

Departments operate in isolation, duplicating work and missing opportunities to share expertise. Finding out who knows what — or what has already been done — is harder than it should be.

Here's How AI Fixes This

Practical solutions that deliver real results

Policy and Legislation at Speed

Staff find the right policy, legislation and procedural guidance in seconds, reducing misinterpretation and escalation time. Glean is SOC 2 Type II certified with data sovereignty options for government and public sector requirements.

The right guidance. Before decisions are made.

Cross-Agency Knowledge Sharing

Break down information silos between departments. Glean surfaces relevant precedents, reports and decisions regardless of which team created them — without compromising access controls.

One search. Across every department.

Procurement and Tender Preparation

Reduce time spent collating past tender responses, supplier evaluations and contract records for new procurement rounds. Surface what was submitted last time in seconds.

Better tenders. Built faster.

Constituent Inquiry Resolution

Frontline staff resolve enquiries faster with instant access to current policy, eligibility criteria and escalation procedures — without putting constituents on hold.

Serve constituents confidently.

Frequently Asked Questions

Common questions about AI for your industry

Glean connects your agency's email, SharePoint, document management and collaboration tools into a single searchable knowledge layer. Staff find the right policy, procedural guidance and precedent in seconds — reducing misinterpretation, escalation time and duplication of effort across departments.

Glean is SOC 2 Type II certified and can be deployed to meet Australian data residency requirements. JOURN3Y works with agencies to ensure the implementation aligns with their data governance, classification and sovereignty obligations.

Yes. Glean's permissions-preserving search mirrors your existing access controls — staff only see documents they are already authorised to view. Data is never used for model training and a full audit trail is maintained.

Glean integrates with Microsoft 365, SharePoint, Teams and 100+ other platforms commonly used across government. Your existing systems and data governance frameworks stay in place.

Most organisations are live within weeks. JOURN3Y manages the implementation to meet your agency's procurement and change management requirements.

JOURN3Y is Australia's certified Glean implementation partner, with experience delivering Glean across federal, state and local government agencies. We handle the full implementation — procurement alignment, data sovereignty planning, system integration, access control configuration and agency-wide adoption programmes.

JOURN3Y is Australia's only certified Glean implementation partner — the official partner for Glean in Australia. We've delivered Glean across 17+ industries and handle everything from integration planning to staff adoption. Our process is designed to get you live quickly, with local Australian support throughout your rollout. Most organisations are up and running within weeks.

Serving Government & Public Sector businesses across Australia

We work with Government & Public Sector businesses in Sydney (Northern Beaches, North Shore, Sutherland Shire, Western Sydney), Melbourne, Brisbane, Gold Coast, Perth, and nationally via remote consulting.

Ready to see what Glean can do for your Government & Public Sector team?

Start with a 30-45 minute discovery call. We'll learn about your organisation and show you what's genuinely possible — no pitch, no pressure.

If there's a fit, we'll organise a proper demo. If there isn't, we'll tell you that too.

Book a Discovery Call