Privacy Policy

Last updated: 14 January 2026

Introduction

Journey AI Pty Ltd ("JOURN3Y", "we", "us", or "our") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact details (name, email address, phone number, company name)
• Professional information (job title, industry, business requirements)
• Communication records (enquiries, support requests, feedback)
• Technical information (IP address, browser type, device information)
• Website usage data (pages visited, time spent, interactions)

How We Collect Information

We collect personal information through:

• Contact forms and enquiry submissions on our website
• Email communications and phone conversations
• Newsletter subscriptions and marketing communications
• Cookies and similar tracking technologies
• Third-party integrations and analytics services

How We Use Your Information

We use your personal information for the following purposes:

• Responding to your enquiries and providing customer support
• Delivering our AI consulting and technology services
• Sending marketing communications (with your consent)
• Improving our website and services
• Complying with legal obligations
• Protecting our business interests and preventing fraud

Information Sharing and Disclosure

We may share your personal information with:

• Service providers: Third-party vendors who assist us in operating our business (hosting, analytics, email services)
• Business partners: When necessary to deliver our services or with your consent
• Legal authorities: When required by law or to protect our legal rights
• Business transfers: In the event of a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. This includes encryption, secure servers, access controls, and regular security assessments.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When information is no longer needed, we securely delete or anonymise it.

Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Complain: Lodge a complaint about our handling of your personal information

Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience and analyse website performance. You can control cookie settings through your browser preferences, though some website functionality may be affected.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

International Transfers

Some of our service providers may be located overseas. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy law.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint, please contact us:

If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.