Demand Management Agent
Ask the backlog a question instead of reading it.
A Demand Management Agent answers questions about what your product and engineering teams are actually working on, drawing from the tickets, project documentation and decision records that already exist. The institutional memory becomes something you can query.
The job to be done
“The answer is somewhere in Confluence or Jira. Finding it takes longer than asking three people, so I ask three people.”
Before
Knowledge locked in tools that only the people who wrote it can navigate.
After
A plain-language question, answered from the source, with the link to prove it.
How it works
- 1
Indexes the work
Reads across the ticket tracker and the documentation space.
- 2
Understands the question
"What did we decide about the payments migration?" is a valid query.
- 3
Answers with the source
Gives the answer and links to the ticket or page it came from.
- 4
Respects permissions
Only surfaces what the person asking is already entitled to see.
Where this one was built
Built and in production across the product and engineering group of one of Australia's largest media organisations.
Questions
What does a Demand Management Agent do?
It answers plain-language questions about what your product and engineering teams are working on, drawing from the tickets and documentation that already exist — and links to the source so you can check it.
Will it show people things they should not see?
No. It respects the permissions already set in the underlying tools, so it can only surface what the person asking could have found themselves.
Want this one running in your business?
We will scope it against your systems, build it, and teach your team to build the next one themselves.
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