# JOURN3Y — We Make AI Work > JOURN3Y is an Australian AI consulting firm. We assemble enterprise AI platforms, > build the agents that do real work on top of them, and train client teams to build > their own. We work with organisations of roughly 100 to 10,000 people. ## What we actually do Enterprise AI is easy to buy and hard to land. We work in three layers: 1. **Agents** — the work that actually gets done. We have built and deployed the agents listed below. 2. **Platforms** — Glean, WisdomAI, Snowflake and Google Cloud. We assemble them; we do not build them. 3. **Enablement** — we teach client teams to build their own agents, so the capability stays after we leave. ## Proof At one of Australia's largest media organisations: - Over 100 agents built in 8 weeks - 98% of invited users signed up; 80% became daily users - 4–5 hours per person per week returned, against a measured baseline - Scaled from 200 to 500 users ## Platforms ### Glean — https://www.journ3y.com.au/platforms/glean Answers: Your enterprise AI platform Glean is a work AI platform that searches and reasons across everything your company has written down — documents, tickets, wikis, chat, email — and lets you build agents on top of it. JOURN3Y is an implementation partner: we deploy it, we build the agents that run on it, and we train your people to build their own. JOURN3Y is a certified Glean implementation partner in Australia. ### WisdomAI — https://www.journ3y.com.au/platforms/wisdomai Answers: Ask your data anything WisdomAI is a conversational analytics platform that answers plain-language questions about your business data straight from the governed data warehouse. JOURN3Y is a WisdomAI implementation partner in Australia: we build the data foundation, deploy WisdomAI on top of it, and put it in the hands of the people who need the numbers. JOURN3Y is a WisdomAI implementation partner in Australia. ### Snowflake — https://www.journ3y.com.au/platforms/snowflake Answers: The governed foundation Snowflake is the governed data foundation underneath conversational analytics and AI agents. JOURN3Y is a Snowflake partner in Australia: we build the warehouse, model the data, and then build the agents that let your business ask it questions directly. JOURN3Y is a Snowflake partner in Australia. ### Google Cloud — https://www.journ3y.com.au/platforms/google-cloud Answers: The foundation you already run on Google Cloud and BigQuery are where much of the enterprise reporting data already sits. JOURN3Y builds AI agents that read from BigQuery directly — assembling the recurring finance and operational reporting a team would otherwise rebuild by hand each period, with the commentary drafted rather than just the figures. JOURN3Y builds on Google Cloud and BigQuery for enterprise clients in Australia. ## Agents We have designed, built and deployed 21 AI agents with Australian enterprises. Each one started with somebody describing a job they were tired of doing. ### Meeting Preparation Agent — https://www.journ3y.com.au/ai-agents/meeting-preparation Function: Sales Industries: Media & Publishing, Banking & Financial Services, Asset & Investment Management, Property & Construction A Meeting Preparation Agent reads the next two days of your calendar, matches every attendee against your CRM, and gathers what your teams have said internally alongside what the market has said publicly — then emails a structured briefing before the day starts. It runs daily, without being asked. ### Sales Wrap-Up Agent — https://www.journ3y.com.au/ai-agents/sales-wrap-up Function: Sales Industries: Media & Publishing, Banking & Financial Services, Property & Construction A Sales Wrap-Up Agent takes what happened in a meeting and does the admin that usually gets skipped: it drafts the follow-up email, updates the CRM with what was agreed, and creates the tasks somebody committed to. The rep reviews and sends. ### Business Performance Agent — https://www.journ3y.com.au/ai-agents/business-performance Function: Executive Industries: Media & Publishing, Banking & Financial Services, Property & Construction, Telecommunications A Business Performance Agent lets anyone ask the company's numbers a question in plain language — customer count, churn, recurring revenue, average revenue per user — and get a reconciled answer from the governed warehouse. No SQL, no analyst queue, no arguing about whose spreadsheet is right. ### Customer Analytics Agent — https://www.journ3y.com.au/ai-agents/customer-analytics Function: Marketing Industries: Media & Publishing, Telecommunications A Customer Analytics Agent answers natural-language questions about customer value and segmentation — lifetime value, recency and frequency, who is at risk — from a governed dataset that refreshes daily. Marketing stops guessing which segment to target. ### Finance Reporting Agent — https://www.journ3y.com.au/ai-agents/finance-reporting Function: Finance Industries: Media & Publishing, Property & Construction, Telecommunications A Finance Reporting Agent reads directly from the data warehouse and produces the recurring finance reporting that a team would otherwise rebuild by hand every period — with the commentary drafted, not just the figures. ### Application Processing Agent — https://www.journ3y.com.au/ai-agents/application-processing Function: Operations Industries: Media & Publishing, Banking & Financial Services, Higher Education An Application Processing Agent checks the identity documents attached to an incoming application, creates the record in the CRM, raises a help ticket when something does not add up, and answers the applicant's questions at any hour without anyone being on shift. ### Email Triage Agent — https://www.journ3y.com.au/ai-agents/email-triage Function: Operations Industries: Banking & Financial Services, Property & Construction, Higher Education An Email Triage Agent reads a shared operational inbox, works out what each message actually is, and either actions it in the underlying system or routes it to the person who can. The inbox stops being a queue somebody has to work through. ### Case Quality Review Agent — https://www.journ3y.com.au/ai-agents/case-quality-review Function: Customer Support Industries: Media & Publishing, Banking & Financial Services, Telecommunications A Case Quality Review Agent scores customer-service responses against your quality rubric — all of them, consistently, rather than the handful a team leader has time to sample. Coaching stops being anecdotal. ### Demand Management Agent — https://www.journ3y.com.au/ai-agents/demand-management Function: Product & Engineering Industries: Media & Publishing, Telecommunications, Manufacturing A Demand Management Agent answers questions about what your product and engineering teams are actually working on, drawing from the tickets, project documentation and decision records that already exist. The institutional memory becomes something you can query. ### Product Requirements Agent — https://www.journ3y.com.au/ai-agents/product-requirements Function: Product & Engineering Industries: Media & Publishing, Telecommunications A Product Requirements Agent generates a product requirements document from the context that already exists across your tools, and scores an existing one against the standard your team agreed — so gaps get caught before engineering finds them. ### Sprint Reporting Agent — https://www.journ3y.com.au/ai-agents/sprint-reporting Function: Product & Engineering Industries: Media & Publishing, Telecommunications A Sprint Reporting Agent produces the recurring engineering status update — what shipped, what slipped, what is blocked — from the ticket tracker, rather than from whatever people remember in the stand-up. ### Daily Briefing Agent — https://www.journ3y.com.au/ai-agents/daily-briefing Function: Executive Industries: Media & Publishing, Banking & Financial Services, Asset & Investment Management A Daily Briefing Agent assembles what changed overnight across the systems and sources you care about, and delivers one briefing before the working day starts — so the first meeting is not the first you hear of it. ### Transformation Interview Agent — https://www.journ3y.com.au/ai-agents/transformation-interview Function: Product & Engineering Industries: Media & Publishing, Higher Education, Manufacturing A Transformation Interview Agent holds a structured conversation with the people who actually know how a process works, then turns what they said into user stories and tickets — so the discovery phase of a project stops being a scheduling problem. ### Broker Communication Agent — https://www.journ3y.com.au/ai-agents/broker-communication Function: Sales Industries: Banking & Financial Services A Broker Communication Agent confirms receipt of what a broker has sent and keeps them updated as it moves — so the status call never gets made. The inbound call volume falls because the reason for calling has gone. ### Loan Document Checker Agent — https://www.journ3y.com.au/ai-agents/loan-document-checker Function: Risk & Compliance Industries: Banking & Financial Services A Loan Document Checker Agent reviews the documents attached to a loan application for the inconsistencies and omissions that would send it back — before it reaches an assessor. The rework loop shortens because the file arrives complete. ### Broker Voice Agent — https://www.journ3y.com.au/ai-agents/broker-voice Function: Customer Support Industries: Banking & Financial Services A Broker Voice Agent recognises the broker who is calling, tells them the status of their application, and — because the conversation goes both ways — calls them back when a document is still outstanding. ### Economic & Market Insight Agent — https://www.journ3y.com.au/ai-agents/economic-insight Function: Executive Industries: Banking & Financial Services, Asset & Investment Management An Economic & Market Insight Agent watches the economic releases and market data that move your business — central bank decisions, housing figures, the numbers your customers read — and summarises what changed and what it means for you. ### AI Risk Review Agent — https://www.journ3y.com.au/ai-agents/ai-risk-review Function: Risk & Compliance Industries: Media & Publishing, Banking & Financial Services, Higher Education An AI Risk Review Agent takes a proposed AI use case and reviews it against your organisation's own ethics, security, privacy and legal policies — producing a first-line assessment that names the specific policy each concern relates to. The governance committee reviews a considered submission rather than a blank form. ### Broker Research Extraction Agent — https://www.journ3y.com.au/ai-agents/research-extraction Function: Finance Industries: Asset & Investment Management A Broker Research Extraction Agent reads incoming broker research and pulls the figures straight into the financial model — removing the hour of manual transcription that stands between a report arriving and an analyst being able to think about it. ### Financial Workbook Builder Agent — https://www.journ3y.com.au/ai-agents/financial-workbook-builder Function: Finance Industries: Asset & Investment Management A Financial Workbook Builder Agent reads a company's reported financials and assembles a working three-statement model — the task an analyst described as taking three to four hours, done while they read the commentary. ### Tone & Sentiment Shift Agent — https://www.journ3y.com.au/ai-agents/sentiment-shift Function: Finance Industries: Asset & Investment Management A Tone & Sentiment Shift Agent compares how a company talks about itself now against how it talked six months ago, and flags the negative shift in language in a results presentation — before the market opens. ## Industries ### Media & Publishing — https://www.journ3y.com.au/industries/media-publishing Media and publishing organisations sit on decades of reporting, relationships and commercial context — most of it locked in systems nobody has time to search. AI agents put it back to work: the advertising brief written before the meeting, the engineering backlog turned into something you can simply ask, every customer case reviewed rather than a sample of ten. What we have done here: We have built and deployed agents across advertising sales, product, engineering, finance and customer service at one of Australia's largest media organisations — over one hundred agents in eight weeks, with eighty per cent of invited users becoming daily users. ### Banking & Financial Services — https://www.journ3y.com.au/industries/banking-financial-services Banking runs on a broker relationship that generates entirely predictable work in both directions — status calls in, document chases out, files that come back because something did not reconcile. AI agents take the predictable half off your people, so the channel team spends its time on the relationships instead of the admin. What we have done here: We are building agents across the broker channel, lending operations and reporting for an ASX-listed banking group, scoped to scale across the group. ### Asset & Investment Management — https://www.journ3y.com.au/industries/asset-investment-management Asset and investment managers pay for judgement and get transcription. An hour per company re-keying broker research, half a day assembling a workbook before any thinking begins. AI agents do the mechanical half — reading the research, building the model, watching the language shift across an entire portfolio — so the analyst gets to the part you actually hired them for. What we have done here: We have prototyped research extraction, workbook building and sentiment-shift agents for a listed Australian asset manager, including a live demonstration of a task the team said took three to four hours. ### Property & Construction — https://www.journ3y.com.au/industries/property-construction Property and construction groups coordinate three very different divisions against one delivery date, largely by hand. AI agents take the meeting preparation, the status reporting, the compliance guidance and the document drafting off the critical path — so the coordination stops being somebody's full-time job. What we have done here: We are running an eight-week proof of concept with a national property developer, targeting more than thirty agentic workflows in production across land and development, sales and finance. ### Telecommunications — https://www.journ3y.com.au/industries/telecommunications Telcos already hold the data to answer almost anything about churn, customer value and revenue. What they do not have is a way to ask it without joining a queue. Conversational agents let finance and marketing interrogate the warehouse directly — with the definitions everyone already agreed on, and the permissions already enforced. What we have done here: We have built a live customer analytics agent over roughly fifty thousand customers for an ASX-listed telco, and are delivering conversational finance analytics on WisdomAI over Snowflake. ### Higher Education — https://www.journ3y.com.au/industries/higher-education Universities run on systems that were never designed to talk to each other, and on staff who quietly became the integration layer between them. AI agents answer the question from across all of them at once, process applications around the clock, and turn what your subject-matter experts know into documentation without booking a fortnight of workshops. What we have done here: Early-stage engagements with Australian universities. We have not yet deployed in this sector, and we would rather say so than imply otherwise. ### Manufacturing — https://www.journ3y.com.au/industries/manufacturing The most valuable knowledge in a manufacturing business walks out the door at five o'clock and, eventually, does not come back. AI agents make operational and maintenance knowledge answerable, and turn expert interviews into documentation in days rather than months. What we have done here: Early-stage engagements in manufacturing and rail. The knowledge and interview agents we would deploy here are in production elsewhere. ## Contact - Website: https://www.journ3y.com.au - Book a call: https://www.journ3y.com.au/contact - Location: Sydney, Australia. We work with enterprises Australia-wide. ## A note on client names Client organisations are described rather than named, at their preference. The outcomes quoted are real and measured.